Can I still use my property?

Yes. You can block dates for personal use; we coordinate cleaning before and after.

Who handles check-ins?

We manage keys or smart locks and provide full guest support.

When do I get payouts?

Payouts are transferred after each completed stay with transparent reporting.

Terms and Conditions

Last updated: April 20, 2026 | Effective date: April 20, 2026 Website: www.serenistay.it

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the website www.serenistay.it (the "Website"), operated by SereniStay ("we," "us," or "our").

By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Cookie Policy. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

We reserve the right to amend these Terms at any time. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes acceptance of the amended Terms. We recommend reviewing these Terms periodically.

2. Definitions

In these Terms, the following definitions apply:

"Content" means all text, images, graphics, logos, icons, photographs, audio, video, data, and other materials published on the Website.
"User," "you," or "your" refers to any person or entity that accesses or uses the Website.
"Services" refers to the information, features, and functionalities available through the Website, including the contact form.
"Personal data" has the meaning given under the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.

3. Eligibility

The Website is intended for users who are at least 16 years of age. By using the Website, you represent and warrant that you are at least 16 years old. If you are under 16, you may not use the Website or submit any personal data through our contact form.

4. Website Use and Acceptable Conduct

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes in accordance with these Terms.

You agree not to:

Use the Website for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
Attempt to gain unauthorised access to the Website, its servers, or any connected systems or networks;
Use any automated system, including robots, spiders, scrapers, or other automated means, to access the Website without our prior written permission;
Introduce viruses, trojans, worms, malware, or other harmful or technologically disruptive material;
Interfere with or disrupt the integrity or performance of the Website or its infrastructure;
Submit false, misleading, or fraudulent information through the contact form or any other feature of the Website;
Impersonate any person or entity or misrepresent your affiliation with any person or entity;
Use the Website to send unsolicited commercial communications (spam);
Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its Content for commercial purposes without our express written consent;
Remove, alter, or obscure any copyright, trademark, or other proprietary notices on the Website.

We reserve the right to restrict or terminate your access to the Website at any time, without prior notice, if we reasonably believe you have violated these Terms or any applicable law.

5. Contact Form

The Website provides a contact form that allows you to submit enquiries to us. When you use the contact form, you provide us with personal data including your first name, surname, phone number, and email address.

By submitting the contact form, you:

Confirm that the information you provide is accurate, complete, and current;
Consent to our collection and processing of your personal data as described in our Privacy Policy;
Acknowledge that we will use your data to respond to your enquiry and for related communication purposes;
Understand that submission of the contact form does not create a binding contractual relationship or obligation on our part to provide any specific service.

We endeavour to respond to all legitimate enquiries in a timely manner, but we do not guarantee response times or outcomes.

6. Intellectual Property Rights

All Content on the Website, including but not limited to text, graphics, logos, images, photographs, audio and video clips, digital downloads, data compilations, software, and the design, selection, and arrangement thereof, is the exclusive property of SereniStay or its licensors and is protected by Italian, European Union, and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The "SereniStay" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SereniStay. You may not use these marks without our prior written permission.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content on our Website except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials;
You may store files that are automatically cached by your web browser for display enhancement purposes;
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

7. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by SereniStay. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

The inclusion of any link does not imply endorsement, approval, or recommendation by SereniStay. You access third-party websites entirely at your own risk and subject to the terms and conditions of use for such websites.

8. Google Ads and Analytics

Our Website uses Google Ads for advertising and Google Analytics for website analytics. These services are provided by Google LLC and are subject to Google's Terms of Service and Privacy Policy. By using the Website and consenting to the use of cookies (as described in our Cookie Policy), you acknowledge and accept that:

Google may collect and process data about your interactions with the Website;
Google uses cookies and similar technologies for advertising and analytics purposes;
Data may be transferred to and processed in the United States, subject to the safeguards described in our Privacy Policy.

You may opt out of Google Analytics and personalised Google Ads as described in our Cookie Policy.

9. Disclaimers

9.1 General Disclaimer

The Website and all Content are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable law, SereniStay disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy.

9.2 No Professional Advice

The Content on the Website is provided for general informational purposes only. It does not constitute professional, legal, financial, medical, or other specialised advice. You should not rely on the Content as a substitute for professional advice appropriate to your particular situation.

9.3 Availability

We do not guarantee that the Website will be available uninterrupted, secure, or error-free at all times. We may suspend, withdraw, discontinue, or change all or any part of the Website without notice. We shall not be liable if, for any reason, the Website is unavailable at any time or for any period.

9.4 Accuracy

While we make reasonable efforts to ensure that the information on the Website is accurate and up to date, we make no representations or warranties as to the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on the Website. Any reliance you place on such information is strictly at your own risk.

10. Limitation of Liability

Important: This section sets out limitations on our liability. Please read it carefully.

To the maximum extent permitted by applicable law:

SereniStay, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your access to or use of (or inability to access or use) the Website;
Our total aggregate liability to you for all claims arising out of or relating to the Website or these Terms shall not exceed one hundred euros (€100);
These limitations apply regardless of the theory of liability (whether in contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law, including mandatory consumer protection laws of the European Union and Italy.

11. Indemnification

You agree to indemnify, defend, and hold harmless SereniStay and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

Your access to or use of the Website;
Your violation of these Terms;
Your violation of any applicable law or regulation;
Your violation of any third-party rights, including intellectual property rights;
Any content or data you submit through the Website, including through the contact form.

12. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal data in connection with the Website is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

By using the Website and submitting information through the contact form, you acknowledge and agree that:

We process your personal data in accordance with the GDPR, the Swiss FADP, and applicable US state privacy laws as described in our Privacy Policy;
You have the data protection rights described in our Privacy Policy and may exercise them at any time;
We use cookies and similar tracking technologies as described in our Cookie Policy, and you manage your preferences through our cookie consent mechanism.

13. Force Majeure

SereniStay shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, epidemics, government actions, power failures, internet or telecommunications failures, or any other force majeure event.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

15. Waiver

No waiver by SereniStay of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by us to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and SereniStay regarding the use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

17. Assignment

You may not assign or transfer these Terms, or any rights or obligations herein, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction and without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets.

18. Governing Law and Jurisdiction

18.1 For Users in the European Economic Area and Switzerland

These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the competent courts of [Insert Italian city, e.g., Naples, Rome], Italy.

If you are a consumer habitually resident in the EEA, you shall also benefit from any mandatory provisions of the law of your country of residence. Nothing in these Terms affects your rights as a consumer under the applicable laws of the EU member state in which you reside.

18.2 EU Online Dispute Resolution

If you are a consumer in the European Union and have a complaint, you may use the European Commission's Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr. Our email address for the purposes of the ODR platform is pietro.borrelli@serenistay.it.

18.3 For Users in the United States

For users residing in the United States, these Terms shall be governed by and construed in accordance with the laws of Italy, to the extent not preempted by federal law. However, if mandatory consumer protection laws of your US state of residence provide you with greater protections, those protections shall apply.

Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through the competent courts.

19. Consumer Rights

If you are a consumer within the European Union, these Terms do not affect your statutory rights under applicable EU consumer protection legislation, including Directive 2011/83/EU (Consumer Rights Directive). Where any provision of these Terms conflicts with mandatory consumer protection laws, the mandatory provisions shall prevail.

If you are a consumer in the United States, these Terms do not affect any non-waivable statutory rights you may have under applicable state consumer protection laws.

20. Accessibility

SereniStay is committed to making the Website accessible to all users, including individuals with disabilities. If you experience any accessibility issues while using the Website, please contact us at pietro.borrelli@serenistay.it so that we may work to address the issue.

21. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

SereniStay Email: pietro.borrelli@serenistay.it Address: [Insert registered business address] Website: www.serenistay.it